Courageous Conversations: Communication Skills for De-escalating and Influencing
Clients with mental health issues, stressed colleagues, or even just family members for whom patience has worn out: 2023 brings communication challenges like never before. Additionally, having different styles and points of view inevitably lead to “pinch points” or conflicts in our work relationships. This is especially true for client-facing teams who must navigate organizational policies and procedures that are sometimes at odds with client expectations. Dealing effectively with feedback and conflict are hallmarks of a harmonious and happy team. This engaging workshop helps participants learn about their communication style preferences and develop counter-intuitive strategies gleaned from evidence-based research that really work to promote healthy communication and joint problem-solving. Participants leave with practical skills and tools to immediately improve their teamwork and communication.
Dates: November 15th, 2023
Time: 12:00 PM – 1:00 PM
Location: Online, Zoom
Facilitator: Roy Johnson, The Neutral Zone Coaching and Consulting Services Inc.