Time: 1:00 pm - 3:00 pm
Location: : Abbotsford Campus
School of Business Research Seminar: Seven challenges management must overcome when implementing IT-shared services
Room C1420
Dr. Frank Ulbrich, Director of the School of Business, UFV will present his paper published in: Strategic Outsourcing: An International Journal, Vol. 7, Iss: 2, pp.94-106.
The session is followed by a Q and A session and discussion.
Organizations to an increasing extent adopt IT-shared services as a means to providing organization-wide IT services. Our study empirically explores management challenges that management must overcome in the early phase of adopting IT-shared services. Our research identifies seven reoccurring themes in the collected data, all being common management challenges. The seven challenges are related to the ability to deliver IT services, communication between IT and non-IT staff, IT-service portfolios, nature of IT services, power and control, pricing and service-level agreements.
RSVP to busevents@ufv.ca
Light refreshments will be served.
Event Location : Abbotsford Campus
Map UnavailableSchool of Business Research Seminar
Date(s): Friday, December 12Time: 1:00 pm - 3:00 pm