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BEGIN:VEVENT
UID:1-16496@events.ufv.ca
DTSTART;TZID=America/Vancouver:20210617T100000
DTEND;TZID=America/Vancouver:20210617T110000
DTSTAMP:20210517T195240Z
URL:https://events.ufv.ca/events/it-service-desk-workshop-learn-how-to-nav
 igate-the-it-service-management-portal/
SUMMARY:IT Service Desk Workshop:  Learn how to navigate the IT Service Man
 agement Portal
DESCRIPTION:\nIT Service Desk Workshop:  Learn how to navigate the IT Serv
 ice Management Portal\nJoin IT Services as we explore the IT Service Manag
 ement portal\, this workshop is designed to offer all UFV employees an int
 roduction or refresher  of how to use the portal.\n\nDuring this one-hour
  training session\, employees will: \n\n 	View the self-service portal and
  services\n 	Learn how to find answers in our Knowledgebase articles  (ov
 er 100)\n 	Browse the new Service Catalogue with over 25 new service reque
 sts\n 	Learn how to submit a service ticket\n 	Review your own requests an
 d incidents\n\nDate: Thursday June 17  2021\nTime: 10:00am -11:00am PST\n
 Facilitator: Henry Gin\, Team Lead IT Service Desk\nRegister: https://www.
 eventbrite.com/e/it-service-desk-workshop-learn-how-to-navigate-the-it-ser
 vice-management-tickets-155649498841
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