Time: 1:00 pm - 2:00 pm
IT Service Desk Workshop: Learn how to navigate our new IT Service Management Portal
Join IT Services for a workshop designed to offer all UFV employees an introduction to the new IT Service Management portal that will replace our current eHelpDesk IT ticketing system as of July 06th.
During this one-hour training session, employees will:
• View the new self-service portal and services
• Learn how to find answers in our Knowledgebase articles (over 100)
• Browse the new Service Catalogue with over 25 new service requests
• Learn how to submit a service ticket
• Review your own requests and incidents
Date: Thursday, July 9th 2020
Time: 1:00pm -2:00pm PST
Facilitator: Henry Gin, Team Lead IT Service Desk
Register: https://www.eventbrite.com/e/learn-how-to-navigate-our-new-it-service-management-portal-tickets-111190210914
To learn more about the new IT Service Management portal, watch our introduction video:
https://video.ufv.ca/media/New IT Service Desk System – Introduction Video/0_vuhc3cq0/100041
Event Location
Map UnavailableIT Service Desk Workshop: Learn how to navigate our new IT Service Management Portal
Date(s): Thursday, July 9Time: 1:00 pm - 2:00 pm